The digital spare parts catalogue in the MyUNTHA customer portal combines precise 3D models with innovative features to simplify spare parts procurement and increase system availability.
The challenge: Quickly and accurately identifying components
UNTHA shredding technology manufactures industrial shredders in stationary and semi-mobile versions. The principle is simple: The machines shred the input material using mechanical processes. Slow-running rotors with various cutting systems are used in the process. The operator can select the desired input material in the configuration. The required throughput can be adjusted during operation.
These systems are used in numerous industries to prepare raw materials or waste for further processing steps. In the recycling sector, for example, plastic, metal, glass, or wood is processed to facilitate recycling. Energy-intensive industries like the cement industry rely on shredding non-recyclable waste such as tires and rubber to use as alternative fuel for energy production.
The machines are extremely robust, but when processing metallic waste or rocks, they can experience significant wear. To ensure reliable machine operation, it is important to replace worn or defective components in a timely manner. Due to the wide variety of machines and their components, operators often have difficulty identifying the correct spare parts.
The solution: Spare parts management with the MyUNTHA customer portal
The latest shredding machines are now intelligent products, equipped with additional sensors and internal computing power as part of the digitalization process. In addition, UNTHA has expanded its business model to include digital services. The sensor data collected makes it possible to locate the cause of a problem remotely and offer targeted support for resolving it.
Connectivity and the MyUNTHA Portal
At the heart of the digital services is the customer portal “MyUNTHA.” Each new machine comes with access to the portal, where users can take advantage of several services free of charge. For the large XR and ZR series machines, cloud connectivity is already integrated at the factory. For the smaller RS series models, this connectivity is available as an optional package.
Data is transmitted via mobile network to the IoT platform Cumulocity and then to the customer portal. Each machine is equipped with an industrial PC as an edge device to minimize bandwidth usage and keep connection costs low. It processes the data locally first, so that only refined information is sent to the cloud. This enables analyses and alerts even when no cloud connection is available.
The Assistance System UNTHA GENIUS
The MyUNTHA customer portal can display statistics, trends, and analyses, allowing for quick responses to deviations. Long-term storage of process data enables trend analysis to improve machine efficiency.
UNTHA GENIUS enables immediate correction of deviations. Thresholds are continuously monitored, and process-critical components are constantly checked. In the event of deviations from the plan or malfunctions, users are promptly notified via email or SMS. This allows for a rapid response to disruptions and stabilizes the production process in the shortest possible time.
Additionally, UNTHA GENIUS offers features for data security. The edge device is equipped with an integrated firewall to repel attacks. An encrypted end-to-end connection to the cloud is provided, and the platform is hosted in Germany, ensuring maximum data protection. To ensure data protection, authentication is required to access the customer portal.
The MyUNTHA Spare Parts Catalogue
A key component of the MyUNTHA portal is the spare parts catalogue. It simplifies the selection of required spare and wear parts for the machines installed in the company. Users can quickly and reliably identify all necessary parts using detailed 3D models. These models are fully rotatable and interactive, allowing for close inspection.
Customers can select and order each individual part separately or choose from various spare and wear part packages. Selected parts are highlighted in the model, making it easy to verify whether they are indeed the required components. This enables customers to find parts easily and intuitively. This prevents incorrect orders in the long term.
The selected parts can then be conveniently ordered by adding them to a shopping cart. This ensures that the required spare and wear parts are available on-site in time, allowing maintenance to be carried out before unexpected downtimes occur. Important: All individual parts are added in the technically required quantity, eliminating time-consuming errors such as underordering.
The spare parts catalogue offers numerous benefits that significantly simplify daily operations. These include intuitive part identification through realistic 3D representations, permanent online access at any time of day or night, regular updates of all relevant data, and flexible use across a wide range of devices.
The result: Smart ordering made easy
The UNTHA GENIUS assistance system helps companies operate their machines more efficiently. Continuous monitoring reduces unplanned downtimes, and problems are detected and resolved early. This increases system availability and boosts the overall performance of production processes. The spare parts catalogue prevents incorrect orders and reduces waiting times to a minimum. At the same time, it serves as documentation with a history of replacements and ordered parts.
