"The entire process is faster, safer, and more comfortable. This enables us to systematically and sustainably eliminate the causes of complaints, which saves us costs and improves the customer relationship."
Challenge: Time-consuming, manual complaint processing
Before the introduction of ENLYZE, the complaint process at Mehler EP was characterized by ad-hoc analyses. The time-consuming data consolidation from various systems and departments complicated the identification of causes, led to delays in actions, and caused regular backlogs.
Solution: ENLYZE Manufacturing Data Platform for speed and precision in complaint management
The objective was to quickly identify the causes of complaints and derive sustainable corrective actions. For this, they needed easy access to machine data for precise cause analyses.
With the ENLYZE Manufacturing Platform, relevant process data is now available in minutes, enabling fast analyses. An example:
The ENLYZE app helped identify a temperature overshoot that led to regular complaints.
This allowed Mehler EP to initiate fact-based corrective actions and demonstrate their effectiveness.
Results: Significant reduction in complaints and cost savings
With ENLYZE, Mehler drastically reduced the time for processing complaints from days to minutes. They gained the ability to precisely identify problems and quickly implement sustainable solutions. This not only improved internal efficiency but also strengthened customer relationships by demonstrating accountability and expertise through data-driven problem-solving. Overall, Mehler EP recorded a significant reduction in complaints, leading to cost savings and improved operational performance.
The full case study with insights into analysis dashboards & co. can be found here: https://www.enlyze.com/case-studies/maschinendatenerfassung-fallstudie-mehler-ep?utm_source=Use+Case&utm_medium=LinkedIn&utm_campaign=FeedPost&utm_term=IoT+Use+Case
Text taken over from original – ENLYZE
